Terms of service

OVERVIEW 
Welcome to One More Twist Book Box.

In these Terms of Service, the terms "we", "us" and "our" refer to One More Twist Book Box. We operate this website and online store, including all related content, features, products and services available through our website (collectively, the "Services").

These Terms of Service, together with any policies or documents referenced in them, set out the terms and conditions that apply when you access or use our Services, browse our website, or purchase products from us.

Please read these Terms carefully before using our website or placing an order. They contain important information about your rights and responsibilities, including details about purchases, subscriptions, refunds, intellectual property and limitations of liability.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not use our website or Services.

SECTION 1 - ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least 18 years of age.

To use our Services, including browsing our website or purchasing products, you may be asked to provide information such as your name, email address, billing, payment and shipping details. You agree that all information you provide is accurate, current and complete.

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. You must not transfer, sell or otherwise assign your account to another person.

SECTION 2 - OUR PRODUCTS 
We make every effort to ensure that product descriptions, images and information on our website are accurate and up to date. However, colours, images and product appearance may vary slightly depending on your device, screen settings and other technical factors.

For our book boxes, the contents may vary slightly from images shown on our website or social media due to product availability, publisher changes or the availability of individual items. We will always aim to ensure that each box reflects the quality and experience described.

Product descriptions, pricing and availability may be updated or changed from time to time. We reserve the right to modify, discontinue or limit products or subscription availability at our discretion.

Nothing in these Terms excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

SECTION 3 - ORDERS

When you place an order with One More Twist Book Box, you are making an offer to purchase the products selected. Your order is accepted when we confirm your order and/or process your payment.

We reserve the right to refuse or cancel an order where permitted by law, including in circumstances such as product availability issues, suspected fraudulent activity, errors in pricing or product information, or other reasonable circumstances. If we need to cancel or make changes to your order, we will contact you using the details provided at checkout.

Please review your order carefully before submitting it. Once an order has been accepted and processing has commenced, we may not be able to accommodate cancellation requests.

Purchases are subject to our Refund Policy and any rights available to you under the Australian Consumer Law.

Products purchased through our website are intended for personal use and not for resale unless otherwise agreed with One More Twist Book Box.


SECTION 4 - PRICES AND BILLING 
All prices on our website are displayed in Australian dollars (AUD) and include any applicable taxes unless otherwise stated. Shipping fees and any additional charges will be displayed at checkout before you complete your purchase.

Prices, discounts and promotional offers may change from time to time without notice. The price charged for a product or subscription will be the price displayed at the time your order is placed and confirmed.

Promotional offers may have additional terms and conditions. If there is any inconsistency between these Terms and the terms of a specific promotion, the promotion terms will apply.

You agree to provide accurate, current and complete information when placing an order, including your name, contact details, delivery address and payment information. You are responsible for keeping your account information up to date.

By providing payment information, you confirm that you are authorised to use the payment method provided and agree to pay all charges associated with your order, including applicable shipping fees.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY 
All content and materials available through our website and Services, including but not limited to our name, logo, branding, text, images, graphics, product descriptions, photographs, videos, designs and other materials, are owned by or licensed to One More Twist Book Box and are protected by Australian and applicable international intellectual property laws.

You may access and use our website and content for your personal, non-commercial use only. You must not copy, reproduce, modify, distribute, publish, sell, create derivative works from, or otherwise use our content without our prior written permission.

Nothing in these Terms grants you any rights, title or interest in any intellectual property owned by One More Twist Book Box. All rights not expressly granted are reserved by One More Twist Book Box.

The One More Twist Book Box name, logo, branding and other associated marks are trademarks or may be protected by intellectual property laws. You must not use our trademarks or branding without our prior written permission.

SECTION 7 - SOCIAL MEDIA CONTENT
We love seeing our customers share their One More Twist Book Box experiences. If you share photos, videos, reviews or other content featuring our products on social media and tag or mention One More Twist Book Box, you grant us permission to repost or share that content on our website, social media channels and other marketing materials.

We will aim to credit the original creator wherever possible. By sharing content with us, you confirm that you own the rights to the content and that you have permission to share any images, videos or other materials included.

If you would prefer that we do not share your content, please contact us and we will respect your request.


SECTION 8 - THIRD-PARTY LINKS 
Our website may contain links to third-party websites, services, applications or resources that are not owned or controlled by One More Twist Book Box. These links may be provided for your convenience, including links to authors, publishers, partners or other relevant resources.

We are not responsible for the content, accuracy, availability, security or privacy practices of third-party websites or services. If you choose to access third-party websites or use third-party services, you do so at your own discretion and should review their terms and privacy policies before engaging with them.

Any purchases, transactions or interactions you have with third parties are solely between you and the relevant third party. Any questions, complaints or concerns relating to third-party products or services should be directed to the relevant third party.

Nothing in these Terms limits or excludes any rights you may have under applicable Australian law.


SECTION 9 - PRIVACY POLICY 
Your privacy is important to us. Any personal information we collect through our Services is handled in accordance with our Privacy Policy, which can be accessed here.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

We use third-party service providers, including Shopify and other providers that support the operation of our website, payments, marketing and fulfilment services. These providers may process personal information on our behalf in order to provide their services. For more information about how your personal information is collected, used and protected, please refer to our Privacy Policy.


SECTION 10 - FEEDBACK
We value feedback from our customers. If you submit reviews, comments, suggestions, ideas, photos, testimonials or other content to us through our website, email, social media channels or other platforms ("Feedback"), you grant One More Twist Book Box permission to use, reproduce, publish and share that Feedback for the purposes of improving our products and services, communicating with our community, and promoting One More Twist Book Box.

You confirm that:

  • you own or have permission to share the Feedback you provide;
  • your Feedback does not infringe the rights of any third party; and
  • your Feedback is accurate and does not contain unlawful, harmful or misleading content.

We reserve the right to remove or decline to publish Feedback that we consider inappropriate, offensive, unlawful, or inconsistent with these Terms.

You remain responsible for the Feedback you submit. We are not responsible for opinions, comments or reviews submitted by customers or third parties.

If you share content featuring One More Twist Book Box and tag or mention us, we may contact you to request permission to share that content on our website or marketing channels.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS 
We make every effort to ensure that information on our website, including product descriptions, pricing, availability, promotions and shipping information, is accurate and up to date. However, errors, inaccuracies or omissions may occasionally occur.

We reserve the right to correct any errors, update information or make changes to our products, pricing or availability where necessary.

If an error affects your order, including an incorrect price or product availability issue, we will contact you using the details provided at checkout and work with you to resolve the issue. Nothing in these Terms limits or excludes any rights you may have under the Australian Consumer Law.

Due to the curated nature of our book boxes, availability of individual items may change due to publisher availability, supplier changes or circumstances outside our control.

SECTION 12 - PROHIBITED USES
You may use our website and Services only for lawful purposes and in accordance with these Terms. You must not use our Services:

  • for any unlawful, fraudulent or malicious purpose;
  • to violate any applicable Australian laws or regulations;
  • to infringe the intellectual property rights or other rights of One More Twist Book Box or any third party;
  • to harass, threaten, abuse, defame, or harm One More Twist Book Box, our team, our customers, or any other person;
  • to provide false, misleading or inaccurate information;
  • to upload or transmit viruses, harmful code or anything that may interfere with the operation or security of our website;
  • to send unsolicited advertising, spam or other unauthorised promotional material;
  • to impersonate another person or misrepresent your identity;
  • to copy, reproduce, extract, sell, resell or exploit any part of our website or content without our permission; or
  • to collect personal information about other users without their consent.

You must not attempt to interfere with, bypass or compromise the security of our website or use automated methods to access, collect or extract information from our Services without our written permission.

We reserve the right to suspend or terminate access to our Services if we reasonably believe that you have breached these Terms.

SECTION 13 - TERMINATION 
We reserve the right to suspend or terminate your access to our Services where we reasonably believe that you have breached these Terms, engaged in fraudulent or unlawful activity, or otherwise misused our website or Services.

If your access is terminated, you remain responsible for any outstanding payments or obligations incurred before the termination date.

Any provisions of these Terms that are intended by their nature to continue after termination will remain in effect, including provisions relating to intellectual property, customer feedback, disclaimers, limitations of liability, privacy, governing law and any other provisions that should reasonably continue to apply.

SECTION 14 - WARRANTIES AND DISCLAIMERS
We make reasonable efforts to ensure that the information provided on our website, including product descriptions, pricing, availability and other content, is accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, current or free from errors.

From time to time, our website or Services may be unavailable, delayed, or affected by technical issues outside our control. We do not guarantee that access to our website or Services will always be uninterrupted, secure or error-free.

To the maximum extent permitted by law, One More Twist Book Box excludes any warranties, representations or conditions that are not expressly stated in these Terms. Nothing in these Terms excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or any other applicable Australian legislation.

SECTION 15 - LIMITATION OF LIABILITY 
To the maximum extent permitted by law, One More Twist Book Box is not liable for any loss, damage, delay or failure arising from circumstances outside our reasonable control, including interruptions to website availability, third-party service failures, shipping delays caused by carriers, or events beyond our control.

We are not responsible for any loss arising from your misuse of our website, products or Services, or from your failure to follow any instructions or information provided by us.

To the extent permitted by law, our liability for any claim relating to products or Services provided by us is limited to the remedies available under applicable Australian law.

Nothing in these Terms excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or any other applicable Australian legislation.

SECTION 16 - INDEMNIFICATION 
You agree to indemnify and hold One More Twist Book Box harmless from any loss, damage, liability, claim, cost or expense (including reasonable legal costs) arising from:

  • your breach of these Terms;
  • your unlawful use of our website or Services;
  • your infringement of the rights of any third party; or
  • any information or content you submit that violates these Terms or applicable laws.

This indemnity applies only to the extent that the loss or claim results from your actions or omissions.

Nothing in these Terms limits or excludes any rights or obligations that cannot be excluded under applicable Australian law.

SECTION 178 - SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or removed to the extent necessary, and the remaining provisions will continue to apply.

SECTION 19 - WAIVER
If we do not enforce any right or provision under these Terms, this does not mean that we waive that right or provision. We may choose to enforce our rights at a later time.

SECTION 20 - ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy, Subscription Terms and any other policies referenced on our website, form the entire agreement between you and One More Twist Book Box regarding your use of our website and Services. These Terms replace any previous agreements, communications or understandings between you and One More Twist Book Box relating to the same subject matter.


SECTION 20 - ASSIGNMENT 
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations under these Terms where permitted by law, including as part of a business sale, restructure, or transfer of ownership.

SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide our Services are governed by the laws of Queensland, Australia. You agree that any disputes relating to these Terms or our Services will be subject to the exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.

SECTION 22 - CHANGES TO TERMS OF SERVICE
We may update these Terms and Conditions from time to time. Changes will be posted on this page, and continued use of our website or services constitutes acceptance of the updated terms. For questions about these terms, contact hello@onemoretwistbookbox.com.au.